SMS is a cost effective, business critical solution for the travel and tourism industry. Its applications can include alerting emergency response groups in a crisis, informing customers and cabin crews of delays, confirming bookings, and communicating scheduled changes and arrival times.
- SMS is the quickest and easiest way to communicate to field based teams
- Respond quickly to incidents and emergencies
- Cheaper than telephone calls, more effective than email for teams that aren’t desk based
- Improve customer satisfaction by keeping your customers informed
|
|
BAA Gatwick
BAA Gatwick use SMS to communicate with their crisis management team and keep staff up-to-date on how the day-to-day airport operation is running.
Gatwick’s call centre, which is responsible for contacting the crisis team, send out an SMS from a network computer to the mobile phones of various user group members simultaneously and within seconds.
|
|
|
First Choice Airways
First Choice Airways use Esendex’s SMS service in a variety of ways; they communicate with the emergency response team via SMS and inform cabin crews and supervisers of delays and events which will impact on the daily operation. Esendex's SMS service enables the Operations Team to communicate quickly and effectively to teams and airports, both here and abroad.
See Full Case Study |
Get in Touch!
Call us now on 0845 356 5758 or email sales@esendex.co.uk to find out more about our services can help your business.