Below we provide reponses to many of Frequently Asked Questions about our SMS Shortcode service.
How good is your service?
We have direct connections in the UK, which means your messages are delivered within seconds and we will always use the best performing network at anytime to deliver your messages.
What tariffs are available for me to charge users who respond to my marketing campaign?
When an SMS shortcode is used for a marketing campaign, the user is only charged their standard network rate. Alternatively, you can use our Freetext service allows users to text you for free, then you are charged a standard network rate to receive the SMS message.
What payment options do you offer?
Customers can choose between Direct Debit or standard account terms.
If I am running a service where my users are sending messages to a short code, how do I receive the messages?
All the messages that you receive can be viewed in your online inbox.
If you are using our API you can also choose to receive the message in one of the following ways:
1. HTTP(S): to a nominated web page for your application to retrieve
2. Web Service: for your application to retrieve
How long does it take to set up a SMS short code service?
We can set up an SMS Shortcode service for you quickly, within 48 hours and prices start at £40 which includes the cost of a keyword.
What level of support do I get?
Technical Support is provided free of charge. All customers have a named Account Manager who is your first port of call for queries. You can contact them by telephone or email during office hours – 9am-5.30pm Monday to Friday. Our Support team can be contacted by telephone during office hours on 0845 356 5759 and by email at other times.
Do you have online help?
We do, you can find more help at www.esendex.com/support. Alternatively, give us a call on 0845 356 5759 to talk through your queries.
Get in Touch!
Call us now on 0845 356 5758 or email sales@esendex.co.uk to find out more about our SMS Shortcodes service.